Fully Customizable Loose Leaf Tea Subscription

Each Tea Runners box contains 4 premium loose leaf teas—enough to brew 30 to 40 cups per box.

Each pouch contains a description of the tea, along with steeping recommendations.

You can also add an optional 5th tea to your box for an additional $5. 5th teas are one-time add-ons.

Each box contains 4 teas. These are our “small” sizes, which in most cases contain about 0.75 oz of tea.

Very light teas, such as chamomile, may contain closer to 0.5 oz, while heavier teas, such as rolled oolongs or rooibos blends, may contain up to 1 oz.

In general, you can steep 30+ cups per box. This is calculated based on 1 tsp of tea per 8 oz of water. Many of our teas can also be re-steeped.

“Not enough tea” is a complaint we don’t hear very often. :)

With 30+ monthly tea options to choose from—and new teas every month—you’re in complete control of what teas you'll receive.

➡️ Customize your first box during checkout (Step 2).

➡️ Customize future boxes between the 25th and last day of the month by logging into your account.

Examples:

• February box → Customize from January 25 – January 31.
• March box → Customize from February 25 – February 28.
• April box → Customize from March 25 – March 31.
• Etc.

Email Reminders
If you have a shipment or renewal coming up, we will send you a reminder email on the 25th that customization has started.

What if I miss the deadline?
After the 1st of the month, you can no longer customize your box from within your account. If you miss the deadline, we will ship you the featured monthly teas for the box you're subscribed to.

If it's after the 1st and we haven't shipped your box yet, you might catch us via our customer support to make your customizations manually. 😉

Important Note
If you sign up on the 23rd or 24th of the month, you’ll need to customize your second box just 1–2 days later.

Gift Subscriptions
Gift recipients can customize their second box onward. The first box is customized on checkout, and since gifts are usually a surprise, we leave the customization of the first box to the buyer.

We offer many controls for managing your subscription.

Your subscription will renew regularly on the setting you've selected, but you can change these settings at any time. These include your box type, delivery schedule, and number of prepaid boxes).

You can also pause your subscription for 1 month, 2 months, 3 months, or indefinitely.

You can change your mailing address at any time.

And you can cancel your subscription at any time.

How to Cancel Your Subscription
Cancelling a subscription is easy. Simply follow these steps:

1. Login to your account.
2. Select your subscription.
3. Click Manage Subscription.
4. Click Edit Renewal Settings.
5. Select ‘Cancel this subscription’

We can also do it for you if you contact us.

If you have unshipped boxes on your subscription, cancelling will not prevent them from being delivered. Cancelling will prevent all future renewals, but it will not undo shipments you're already paid for.

If your subscription renewed before you had a chance to cancel, contact us and we'll take care of it for you.

Your first box ships immediately. However, if you start a subscription after the 25th, your first box may not ship until around the 5th–7th, as we’re still preparing the following month’s boxes during this time.

Ongoing monthly boxes ship around the 5th–7th of each month.

In Canada, we ship via Canada Post Lettermail, which typically takes 10–14 days to arrive.

Subscriptions always ship for free.

All our boxes contain 4 teas, but you can add a 5th tea to any box for $5. Additional teas are one-time add-ons and do not automatically carry over to future boxes.

Our subscription management tools allow you to:

• Customize every box
• Pause or skip anytime
• Switch default boxes
• Change delivery schedules
• Edit the shipping address
• Add a 5th tea to any box for $5
• Rate & review your teas.

And more...