The Gift That Keeps Arriving

No. Gift subscriptions cover a fixed number of prepaid boxes and end automatically once the last one ships—nothing to cancel.

Shopify checkout may ask you to agree to a subscription, but this is because we use Shopify’s subscription API to manage the shipments. Your gift subscription will not renew.

Yes, we can do that.

Simply contact us after your initial purchase, and we’ll set your gift subscription to renew automatically.

You customize the first box at checkout—perfect for a surprise. Your recipient can customize the second box onward.

Gift buyers also have access to the gift subscription account, so they can customize future boxes as well.

We know it’s important to receive teas you’re likely to enjoy while avoiding ones you know you won’t. That’s why we’ve built a highly customizable tea subscription with plenty of choices.

With 30+ teas to choose from each month—and new teas added regularly—your gift recipient has control over which teas they’ll receive.

For gift subscriptions, the first box is customized by the buyer at checkout.

Once the gift recipient has been notified of their gift, they’re invited to activate their account so they can customize future boxes.

Customization is open from the 25th through the last day of the month.

For example, the October box is customized from September 25–30.

Email Reminders
If your recipient has a box coming the following month, they’ll receive an email reminder on the 25th letting them know it’s time to customize their box.

What if I miss the deadline?
After the 1st of the month, you can no longer customize your box through your account. If you miss the deadline, we’ll ship you the featured monthly teas for the box you’re subscribed to.

If it’s after the 1st and we haven’t shipped your box yet, you may still be able to catch us through customer support and have your customizations made manually. 😉

Important Note
If your gift begins on the 23rd or 24th of the month, customization for the second box starts just 1–2 days later.

Yes. During sign-up you can send the gift right away, or pick the exact date and time the gift announcement email — with your personal note — lands in their inbox. Perfect for birthdays and holiday mornings.

Please note that if you select a date far enough in the future, you may not be able to customize that first box (because we haven't picked the teas yet).

Sorry, but no. All gift messages are digital and included in the gift email.

Yes. Both you and your recipient get account access — either of you can update the shipping address, delivery schedule, or teas.

Yes. If you’d rather give your recipient the first box in person instead of having them notified by email, simply enter your own email address in both email fields at checkout.

A gift recipient email is required at checkout, but we can change it for you later when you’re ready.

All our boxes contain 4 teas, but you can add a 5th tea to any box for $5. Additional teas are one-time add-ons and do not automatically carry over to future boxes.

The first box ships immediately after your gift email is sent, usually the next business day.

If your gift start date falls between the 25th of one month and the 5th of the next, your first box may not ship until around the 5th. This is because we’re still preparing the following month’s subscription boxes during this period.

Regular monthly boxes ship during the first week of the month. We aim to have everything out the door by the 5th, though timing can vary depending on weekends and holidays.

Our subscription boxes ship via Canada Post Lettermail. Delivery usually takes 10–15 days.

Each box contains 4 teas. These are our “small” sizes, which in most cases contain about 0.75 oz of tea.

Very light teas, such as chamomile, may contain closer to 0.5 oz, while heavier teas, such as rolled oolongs or rooibos blends, may contain up to 1 oz.

In general, you can steep 30+ cups per box. This is calculated based on 1 tsp of tea per 8 oz of water. Many of our teas can also be re-steeped.

“Not enough tea” is a complaint we don’t hear very often. :)

Gift subscriptions do not renew, so there’s nothing to cancel.

However, in the highly unlikely event that your recipient doesn’t enjoy their gift, we can refund the unshipped portion of your purchase or have the rest of it sent anywhere else you choose.

Gift subscriptions can be managed by both the buyer and recipient.

Our subscription management tools allow you to:

• Customize every box
• Pause or skip anytime
• Switch default boxes
• Change delivery schedules
• Edit the shipping address
• Add a 5th tea to any box for $5
• Rate & review your teas.

And more...