Frequently Asked Questions
Welcome to Tea Runners Canada 🍁
Please note this FAQ is intended for tearunners.ca, our Canadian website.
For our American site, please visit tearunners.com
Our mision is to source top quality teas from all over the world and bring them to you in a simple, highly enjoyable discovery experience.
We offer the most flexible loose leaf tea subscription on the market, with full capability to customize every tea in your monthly boxes.
Many of our teas are award-winners from the Global Tea Champioship, and almost all our teas come from award-winning companies.
How our subscriptions work
Yes, you can customize every box of your subscription.
Your first box is customized on checkout and will ship within 24 hours (Mon-Fri.) All subsequent boxes are customizable between the 25th and 1st.
For example: You can customize your February box between Jan 25-31.
You will be notified via email when it's time to customize your next shipment.
For more details see how to customize your box.
Your first box will ship within 48 hours, Monday to Friday.
In Canada, we ship all our subscription boxes via Canada Post Lettermail, which unfortunately does not come with tracking.
Shipments are sent from Vancouver, BC and usually take 8-14 day to arrive anywhere in Canada.
Regular monthly boxes ship around the 5th of the month, depending on weekends and holidays.
Billing for recurring subscriptions happens on the 1st of the month.
Example: You are billed on April 1st for the April box, which ships the around April 5th.
All normal subscriptions renew on the terms you selected during sign up -- however, you can use our powerful subscription management tools to change your subscription settings at any time.
You can cancel or pause your subscription at any time.
Gift subscriptions do not renew by default.
Our powerful subscription management tools allow you to skip shipments, change your delivery schedule, or pause for however long you like.
Yes. We offer monthly, bi-monthly and tri-monthly subscription options.
You can switch between delivery schedules anytime.
Cancelling your subscription is easy and can be done from within your account (or by contacting us) at any time.
Cancelling your subscription prevents any future renewals, but it does not undo prepaid shipments.
For example: If you purchased a 6-month subscription and cancel after 3 boxes, you will still be shipped the remaining 3 boxes but your account will not renew.
Cancelling on the 1st of the month
Renewals take place on the 1st. If your account renewed and you cancel immediately after, this does not undo the renewal. If you wish to cancel a renewal, please contact us.
CANCELLATION POLICY: If you purchase a 6-month subscription and decide to cancel after 2 months, and you do not want any more boxes and ask for your money back, you will be refunded on a pro-rated basis.
Gift subscriptions work the same way as Normal subscriptions, except for a few minor details.
No, gift subscriptions do not renew. If you purchase a 3-month gift subscription, it will automatically expire after the 3 months are up.
We make it easy for you to renew your gift, or for your gift recipient to takeover their account with their own payment method.
Our powerful subscription management tools allow the gift buyer and the gift recipient to control the same account. This is especially handy if youre purchasing for someone who isn't tech-savvy.
Both buyer and recipient can customize boxes, edit shipments, pause, etc
Gift recipients cannot customize their first box (because in most cases it's a surprise), but the gift buyer can do it for them on checkout.
After creating an account, the gift recipient can customize all future shipments.
Yes you can. All gift messages are automatically sent via email at the date/time you selected when purchasing the gift.
At this time we do not offer printed gift messages to be inserted into the box.
When you sign up for a Tea Runners subscription you are billed right away.
Renewals always happen on the 1st.
You can easily edit your renewal date in your account.
All prices on tearunners.ca are in Canadian Dollars.
About the Tea
Questions about the tea itself.
Every box comes with 4 pouches of tea and each pouch contains roughly 0.75 - 1.2 oz of tea (depending on the weight and bulkiness of the tea).
Each box contains enough tea to make about 30-40 cups of tea, depending on the types of tea and how strong you like it.
You can also steep most of these teas more than once, so realistically you could stretch it to 40-50 cups of tea.
Almost all of our teas are USDA Certified Organic when we buy them from our suppliers. However, we cannot label them as USDA Certified Organic unless each tea is individually certified for Tea Runners.
At any given time we have 400-500 teas on our roster, and we're constantly adding new ones and dropping others.
We offer up to 25-30 different teas a month and organic certification approval for each tea can take months, so it doesn't fit very easily with our tight deadlines for packaging and production.
In short, most our teas are organic but our business model makes it very hard to get the certification on our label.
We also manage to get our hands on top quality Chinese teas that were never intended for the US market and, therefore, never bother with USDA certification.
In general, tea that is properly stored has a long shelf life. Some teas are definitely better when freshest, however others may taste better with age (black teas in particular).
We put best by dates on our packaging for each tea.
In general, pure teas usually have a shelf life of 2-3 years. Blended teas (depending on the ingredients) are also usually good for 2 years. Flavored teas have a little less shelf life, but in general they will be good for up to 1 year.
Make sure to store your teas in a cool, dark, dry place for best shelf life. Properly stored teas will be good for a very long time.
From our tea shop at shop.tearunners.ca
Our Canadian store offers our latest teas and most popular teas. We do not warehouse nearly as much tea in Canada as we do in the USA, so our Canadian store is a little smaller.
About once a month we open up the entire inventory of our US warehouse to Canadian shoppers. Stay tuned to our mailing list for that notification.
Our subscription boxes ship for FREE via Canada Post Lettermail. In most cases, our boxes are small enough to fit through a mail slot, and they will fit easily in your community mailbox.
All boxes are shipped from Vancouver, BC and can take 8-14 days to arrive anywhere in Canada.
Please note, if you're shipping to the USA you should be ordering from www.tearunners.com (not .ca)
Shipping is FREE to all United States addresses (including overseas military addresses) for our subscription boxes. We use USPS First Class Mail and your box should arrive within 3-5 days once scanned by USPS. You will received a tracking link via email.
Yes we do. Add $8 per box for shipping to anywhere else in the world. We ship internationally via USPS. Tracking is available to the following countries: Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, Sweden, and Switzerland.
*Please note due to Covid-19, shipping delays may occur. We cannot guarantee delivery times, though most customers are reporting 2-3 weeks til arrival.
About our web store
We have a web store (at shop.tearunners.ca) where you can buy more of the teas you loved from our subscription box.
We try to make our most popular teas available all year, but others are only available periodically.
We ship via Canada Post for all orders from our web store. These orders come with tracking.